STANDARD TERMS AND CONDITIONS OF SALE

GENERAL CONDITIONS

The present general conditions govern the use of this site www.creationopaleetagate.ca

This site is owned and operated by Josée Lefebvre

By using this site, you indicate that you have read and understood the terms of use and that you agree to comply with them at all times.

Site type: e-commerce

Intellectual property

All content published and made available on this site is the property of Josée Lefebvre and her creators. This includes, but is not limited to, images, texts, logos, documents, downloadable files, and everything that contributes to the composition of this site..

User Contributions

Users can post the following information on our site:

Appreciation Note, Review

By publicly posting on our site, you agree not to act illegally or violate the acceptable use conditions outlined in this document.

Accounts

When you create an account on our site, you agree to the following:

that you are solely responsible for your account and the security and confidentiality of your account, including the passwords or sensitive information associated with this account, and
that all personal information you provide to us through your account is current, accurate, and truthful, and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you use our site illegally or if you violate the acceptable use terms..

Sales of goods and services

This document governs the sale of goods made available on our site.

The goods we offer include:

Semi-precious stone jewelry

The goods related to this document are the goods displayed on our site at the time you access it. This includes all products listed as out of stock. All information, descriptions, or images we provide about our goods are described and presented with the utmost accuracy possible. However, we are not legally bound by this information, descriptions, or images as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase these goods at your own risk..

Payments

We accept the following payment methods on this site:

Credit card

When you provide us with your payment information, you confirm that you have authorized the use and access to the payment method you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to that payment method..

If we believe that your payment has violated a law or any of our terms of use, we reserve the right to cancel your transaction.

Transport and delivery

When you make a purchase on our site, you agree and acknowledge that you will provide a valid email and a shipping address for the order. We reserve the right to modify, reject, or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will issue you a refund equivalent to the amount you paid. You agree that it is your responsibility to monitor your payment method. Although we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances..

Refund

Reimbursement of goods

We accept refund requests on our site for products that meet one of the following requirements:

the item is broken
The item is not as described
the good is the wrong size
change of mindset
The item does not meet the user's expectations

Refund requests can be made within 30 days after receiving your goods.

Refunds apply to the following products/services :

Returns are accepted within 30 days. Only items in their original condition and packaging, unused and unworn, can be refunded or exchanged..

Returns

Please follow this procedure to return your items by mail:

1. Please contact me for a cancellation or a return .

2. Pack your items and attach the return label.

3. Return to Opal and Agate Creation

380, rue Françoise-Garnier Québec, QC G1E 0J3

4Return shipping costs are the responsibility of the buyer.

5. Returns are accepted within 30 days.

Limitation of liability

Josée Lefebvre or one of her employees will be held responsible for any issues arising from this site. However, Josée Lefebvre and her employees will not be held responsible for any problems arising from any irregular use of this site..

Compensation

As a user, you hereby indemnify Josée Lefebvre from any liability, costs, causes of action, damages, or expenses arising from your use of this site or your violation of any of the provisions set forth in this document..

Applicable laws

This document is subject to the applicable laws of Canada and aims to comply with its necessary rules and regulations.

For residents of the EU, the GDPR is the applicable law governing this document. In the event of a conflict between a provision of this document and the GDPR, the rules of the GDPR shall take precedence.

Divisibility

If, at any time, any of the provisions set forth in this document are deemed incompatible or invalid under applicable laws, those provisions will be considered null and will be removed from this document. All other provisions will not be affected by the laws, and the remainder of the document will still be considered valid..

Modifications

These terms and conditions may be modified from time to time to ensure compliance with the law and to reflect any changes in how we manage our site and how we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure they are informed of any updates. If necessary, we will notify users by email of any changes to these terms or we will post a notice on our site..

Contact

Please contact us if you have any questions or concerns. Our contact information is as follows:

opale.agate@outlook.com

380 rue Françoise-Garnier Québec, QC G1E 0J3

Effective date: April 23, 2025.